They may call your cell phone service provider and say your phone was lost or damaged. Quick tips on how to clean your phone or tablet. Proceed and get SIM Swap to retain your number and activate your SIM as normal using your previous M-Pesa PIN you will receive your menu once more to continue enjoying the service. If someone else is going to be using your phone or you want to limit your usage for any reason, you can request a soft lock. If it's quicker, you can also get your new SIM in a Vodafone store. Ask our community. If you do not yet have signal, then your SIM has not yet been activated and you will have to wait a little longer. Sure you can still make emergency calls, but you won’t be able to make or receive phone calls, send and receive SMSs or use your data. Get cellphone & data contracts, plus Prepaid & Top Up deals. Dial 100 from the new SIM and select the option to use your old cellphone number. A soft lock of your SIM card results in only outgoing calls being barred, while still allowing incoming calls. Do not restart, switch your device off. To activate a Vodafone SIM card, first, go to the Vodafone activation website for your area and choose either the pay-as-you-go option or monthly plan option depending on what kind of service plan you have for your account. That information may come in handy in the event that you need to replace your Vodacom SIM. and this phone came with a sim card in it, i called Vodacom Customer care to do sim-swap. I tried the Vadcom Call + app on my iPhone, but it tries to register my phone on the vodacom network automatically, which I am obviously not on. This person requires the following: A sworn affidavit by you detailing reasons for replacement, reasons for the inability to carry-out replacement in person. Vodacom authorise a Sim swap on my mane.... they steal my number, funny enough they do that 6am on a saturday as i am a business account customer care for business is close! Before you go, check out our article on how to do a Vodacom SIM swap. If it's been over 24 hours and you've not received a confirmation, chat to us online. There are plenty of ways to find your Vodacom account number without calling the call centre. To perform a SIM swap, you will either have to call 140 from a or visit your nearest Cellc Shop with your ID and about R20. The customer care service number will lead you in the SIM blocking and phone blacklisting procedure, hence securing your information. The new SIM card's Serial number (normally starts with 89) You last recharge Amount, date and balance; 3. HI, Data sim card received, called 0821945 a week ago to activate, advised it will take 24 to 48 hours, , called back 2days was told give it another 24 to 48 hours, it is now 6days later still not active. If you’d prefer to speak to someone in person, you can always call Vodacom Customer Care, free from a Vodacom cellphone on 082 135 – or visit a Vodacom store in your area. Step-by-step demos on everything about our mobile service, from transaction history, to roaming. Use the old SIM (Could be Vodacom, Telkom Or Cell C SIM) and SMS ... Hi Given, you will have to make a sim swap first before you can port to MTN. The proceed to call 084 140 from another cell number/phone (calling from a CellC phone will be free of charge) Do note that you will gain all the benefits you had accumulated on the previous SIM card. If you’re the target of a SIM swap scam. I've been a loyal customer for so many years but the treatment I received on Friday and yesterday makes me regret staying with this network provider. While your kids are at home, this fantastic programme will ensure your youngsters stay educated in the absence of a physical classroom. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * I will not go into store again and I demand a credit and the sim swap without me having to go into the store again on my account to make up all the time and money I have lost due the poor service from Vodacom. A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. Before you sound the alarms and go into complete panic take a minute to 'Keep calm and find your PUK'. Enter the phone number you want to move to your new SIM. Please call our customer care on 114 to suspend your account. Good evening. Follow the on-screen prompts. Dial 136 from the new SIM. Print ... What is a Vodacom SIM swap? So how do scammers pull off a SIM card swap like this? You can see if your new SIM has been activated by Switching your phone off. Yes No. We test out the Alcatel One Touch 2004C. Join SA's leading network today with one of our competitive packages. Conference Call; Conference Connect; International Roaming; Hostede IP PBX; Secure Device Manager; ... How can I do a Contract SIM swap? It can take up to 24 hours before your new SIM to be activated. There are more than 2 000 Vodacom customer care representatives across the country. You can find the full set of terms and conditions for prepaid SIM … Using your existing cell number, SMS 'portme' followed by your new SIM number to 082 767 8287. Itumeleng Thejane 19 June 2020 at 7:58 pm. I went in to a Vodacom shop in the Eikestad Mall in Stellenbosch where I was assisted by a very helpful gentleman who tried to sort out my problem. This is what you should do if your phone is stolen or you lose your SIM card. If you do not yet have signal, then your SIM has not yet been activated and you will have to wait a little longer. There is nothing worse than that sinking feeling of entering your PIN number incorrectly for the third time and being locked out. Yes No. On Friday the 2nd of August, I received an sms notifying me that my prepaid number had been converted to … Call us on: 0841747442. SIM swap fraud: How to prevent your phone number from being stolen. Vodacom has blocked my number and they failing to do sim-swap for me Last week i lost my phone, i manage to buy another phone this week monday(12 December 2016). Have you tried any of these TikTok challenges yet? You need a Vodacom prepaid that has been RICA-registered to start the process. The same goes if someone calls you up, telling you to ignore an SMS about a pending SIM swap request. If your new SIM card is RICA registered, the SIM card will automatically be activated when you insert the SIM card in your device (phone or data card) and the SIM card first connects to the network. If you’re concerned about SIM card swapping, use an authentication app or a security key. Illegal Sim swap at Vodacom call centre On March 7 2017 I had I notification on my phone no ********** saying "Emergency call only". Rate Article. Confirm and activate . A shop assistant will help you make the swap. Keep track by checking your balance using one of these convenient methods. Vodacom Now! The consultant just asked me for the sims … We have compiled a list of the top five most asked questions regarding our customers Vodacom accounts, and the simplest way to find the answers. Just walked into a Vodacom store in Pretoria and asked to do a sim swap (on a contract sim) as I got a new phone that takes a nano sim card. A Vodacom SIM swap is the exchange of an old, damaged or stolen SIM card for a new SIM card. … That's the same with Vodacom - you get a new number after you RICA, but you can do a Vodacom SIM swap within 24 hours of inserting the SIM card in your phone. There are many reasons you might need a new SIM card. Select the cellphone number that you want to do the SIM Swap on and click on the SIM Swap button.. The chat will take around 10 minutes. (as they work so hard and they deserve a rest...) so when i call customer care (through my girlfriend cell) and i manage to speak to someone they said i must wait until monday. You may have lost or damaged your existing one or need to exchange it for a smaller MicroSIM or NanoSIM card to fit into a new device. How do I see my SMS messages without the SIM ? Count to 5 and then restart the device. Simply buy a new Prepaid starter pack and register it for RICA at the store. 3. The carrier will help you recover access to your phone number. Before you go, check out our article on how to do a Vodacom SIM swap. SIM Swap Through a Third Party Where you are unavailable, an authorized representative can complete the SIM swap on your behalf. Please note my cell number has been suspended and i was told to visit vodacom in order for them to assist me, i visited the vodacom store in Krugersdorp, Cradle Stone Mall,twice already with no luck, at the vodacom store i was told to do a sim swap t Call 114 to have your M-Pesa account suspended. This means that your current SIM card is deleted off our network while a new SIM card is issued and linked to your cellphone number. I went in to a Vodacom shop in the Eikestad Mall in Stellenbosch where I was assisted by a very helpful gentleman who tried to sort out my problem. Why did I receive an SMS saying that I should cancel my SIM swap request? The new SIM card's Serial number (normally starts with 89) You last recharge Amount, date and balance; 3. HELP ? Was this helpful? Find a store . • To start the SIM swap process, select the option to use your previous cellphone number. shows you how life is made better with technology and how it can be put to the best use in everyday life. Count to 5 and then restart the device. Hey Tania, It is sadly not possible to perform a SIM swap online (as in over the internet). Join SA's leading network today with one of our competitive packages. I can log in to www.vodacom.co.za , but alas, no functionality for seeing SMS messages. How do I see my SMS messages without the SIM ? 10. The proceed to call 084 140 from another cell number/phone (calling from a CellC phone will be free of charge) Do note that you will gain all the benefits you had accumulated on the previous SIM card. That’s how to keep your Vodacom number hidden while making calls. 4.3 Subject to these terms and conditions, Vodacom shall activate the SIM card and maintain the availability of the Services to you whilst your SIM Card … How do you know if your SIM has been swapped? Country: South Africa   Region: All Country   City: Customer Care. Get cellphone & data contracts, plus Prepaid & Top Up deals. In person: Vodacom Customer Care. After the 24 th of March 2018, all old codes will be switched off. This is by either receiving a call or making a call. Through out the year this company has been difficult to work and don't care that their tenants have reasonable complaints such as mould, cockroa ... Hi there, Would you please give me Fuad's cell phone number. I spoke to Clement and Eugene at the call centre. Its stated HERE that:. Helping yourself has never been easier with Vodacom. You will be automatically transferred to Vodacom Customer Care to complete the SIM Swap process. Note that you will need to call customer services to release your account to enable you activate properly. The MyVodacom app is your go-to place for all things Vodacom. Was this helpful? If you lose your phone with your Vodacom SIM card and the phone number is not active, the number will eventually be deleted. And i have a micro sim, the agent advised it will take 24 hrs to complete. 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