TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. According to Vodacom, TOBi is solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom App and on the Vodacom website. From this lockdown period onwards, customers are able to RICA their SIMs from the comfort of their homes,” says Jorge Mendes, Vodacom Chief Officer Consumer Business Unit. With the nationwide Covid-19 lockdown in full effect, Vodacom has put numerous measures in place to protect customers and employees. Traditionally customers would have to visit a store and present some form of identification, proof of residence and the SIM card. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Tobi.com Go URL . Offering immediate, relevant support to resolve a variety of customer queries, and always learning new skills and information, TOBi enables Vodacom to deliver a great customer experience … With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. Now customers simply need to take a picture, scanning a new prepaid SIM card, an ID document or passport for foreign nationals and then record a video with a unique PIN as proof that they are the correct person. Instead of browsing through all the options and completing multiple steps when you already know which phone or tablet you’re after, you’ll simply tell TOBi exactly what you want to buy, ask any questions as necessary and complete your purchase online just as you might in-store. Chat to TOBi today on WhatsApp, the My Vodacom App, Web or SMS. The team of agents will help with any offers, discuss special calling plans, SMS or Internet Data information, or if you need help joining Vodafone or you’re planning to buy Vodafone broadband. TOBi is dedicated and is available to help 24/7, no matter where you are. The latest Smarter Everything for Africa! Connecting with TOBi is simple, and can be done using the My Vodacom App. As the Coronavirus continues to spread across South Africa, we have put together the best sites where you can get the correct information: Your next pageturner is just a click away. blog support . Save my name, email, and website in this browser for the next time I comment. Vodafone Live Chat has one of the best customer services departments around for its valuable customers. Meet TOBi – our Vodacom chatbot A smart addition to our Customer Care team, TOBi is a digital assistant created using the latest AI (Artificial Intelligence) technology. A chatbot is a conversational computer programme that automates certain tasks through text or voice commands, typically by chatting with a user through a conversational interface. Tobi.vodafone.com IP Server: 62.182.240.166, HostName: vodafone-amelia-prod-v3.ipsoft.com, DNS Server: Above all, Extensia makes connections and after 11 years supporting the African Telecoms and ICT ecosystem, we are seen as a trusted advisor to clients and partners alike. Queries via Vodacom’s website are currently routed to TOBi (the chatbot is not in the current version of the app, although it had previously been available). Once verified, the customer can insert the SIM in any cellphone where they will receive a welcome message from Vodacom with their new cellphone number. Africa Telecom and ICT News 21st December 2020, Africa Telecom and ICT News 18th December 2020, Africa Telecom and ICT News 17th December 2020, How to RICA a Sim Card Using Vodacom’s ChatBot TOBi, Anie Akpe: Breaking Barriers for African Women in Technology and Business. Postal address. He has been created using the latest Artificial Intelligence (AI) technology and has been designed to give you a conversational experience that helps you directly solve issues wherever you are. Traditionally, customers looking for help and advice are restricted to either connecting with an agent or using a self-service option to resolve a query, giving them little choice in the way they interact with a company. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Tobibots.com Go URL . I'm TOBi Vodacom's virtual assistant. Need help managing your Vodacom account? Media relations. Talk to TOBi your smart assistant from Vodacom. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Please call Customer Care on 082 1960, FREE from a Vodacom cellphone. Find out more about chatbots with our article 'Chatbots 101: Everything you need to know'. Corporate office. Need help? All you have to do is log in to the app, tap ‘More’ and then tap ‘Chat to Vodacom’ under Help and Support in the menu. Since the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) came into effect in 2011, Vodacom is said to have been working on ways to simplify the process, making it as quick and efficient as possible. As he learns through interaction, you can expect to see him appearing in more places, being even more helpful. To Curb Ghost Workers and Coffee Corruption, Africa Turns to Blockchain, Nigerian publisher, Ringier Africa Digital Among Winners of GNI Innovation Challenge. no credit card required.myshopify.com. Private Bag X9904, Sandton 2146, South Africa. With all the latest news, corporate blogs, visual resources, links to our main digital channels and more, it’s never been easier to discover stories about Vodafone UK. Enter TOBi the chatbot, Vodacom’s newest self-service team member. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. TOBi’s great at assisting with basic customer enquiries; he can show you your account balances, help you do a SIM swop, get your PUK and even send you your invoices and statements. only pay when you send sms & email campaigns. 082 Vodacom Boulevard Midrand 1685, South Africa. Telephone +27 11 653 5000. I tried to use TOBI (Vodacom ) chat bot of which To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. The future is exciting. Tobi Chat - Vodacom (3 days ago) … Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. Chatbot TOBi je novým členem naší Vodafone rodiny. Ready? Extensia Ltd. provides essential support services, to Policy Makers, Regulators, Service Providers, Major End Users , and Solution Providers across the African Telecom and ICT Ecosystem. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Vodacom Corporate Park. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Offering immediate, relevant support to resolve a variety of customer queries, and always learning new skills and information, TOBi enables Vodacom to deliver a great customer experience through the use of cutting-edge Artificial Intelligence (AI). Chat to TOBi today on WhatsApp, the My Vodacom App, Web or SMS. Chatz Connect cares about the health of all South Africans, our staff and our customers. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. The 'Click to chat' service is currently unavailable. All these identities are compared using AI and biometrics and then verified with the Department of Home Affairs. TOBi is a chatbot and Vodacom’s newest self-service team member. sms marketing facebook messenger resources. To find out more information about self-RICA through TOBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Aktuálně vám pomůže také s dohledáním PIN a PUK kódů.A nově pro vás zjistí i informace k vašemu poslednímu Vyúčtování. For more information, visit the COVID-19 Corona Virus South African Resource Portal. During the Self-RICA process, TOBi will assist with capturing and validating personal information against external trusted sources including the Department of Home Affairs, biometrics and AI – creating ultimate convenience for the customer. The most innovative and convenient way to Self-RICA, especially with social distancing as the new norm, is through Tobi, Vodacom’s chatbot and trusted self-service team member.Offering immediate, relevant support to resolve a variety of customer queries, TOBi can be accessed via the MyVodacom App and allows existing Vodacom customers to Self-RICA prepaid SIMs from the comfort of their own homes. Customer transcripts are maintained for quality, security and audit purposes for a period of 180 days.p> Customer transactions via TOBi are recorded as per Vodacom accounting and audit purposes and maintained for periods defined by those practices. Jeho prvním úkolem bylo vám pomoci s obnovou hesla v samoobsluze a v aplikaci Můj Vodafone. “We have simplified the process and further digitised the journey for our customers. Satellite Internet will take on Fibre and LTE in South Africa. TOBi is dedicated and is available to help 24/7, no matter where you are! Introducing Self-RICA on our self-service platforms is our way of encouraging customers to perform certain functions from home in support of governments’ call to stay safe and stay at home. Interact with TOBi, our Vodacom virtual assistant. Log in - Tobi (8 days ago) Get full access to tobi’s facebook messenger bot for free when you sign up. Bude vám pomáhat najít odpověď na to, co vás zrovna pálí. I'm always online and ready to help. Enter TOBi the chatbot, Vodacom’s newest self-service team member. product. Chat with us. TOBI's ultimate goal is to make customer interaction simpler and hassle-free. TOBi has been developed to allow customers quick and easy access to information and advice and is available 24/7 through the My Vodacom App. TOBi now solves between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website, to ensure minimal disruption to customer services and the good health of his human colleagues. Check out similar apps to My Vodacom SA - 8 Similar Apps, 4 Features, 5 Review Highlights & 64,842 Reviews. This will help to increase the functionality of TOBi over time to the point where he’ll be able to help customers purchase devices and work seamlessly alongside a human advisor within the messaging platform. Required fields are marked *. TOBi is built on the latest, leading AI technology, giving customers a conversational experience that can directly solve problems but also seamlessly hand over to a real person when appropriate. TOBi is helping Prepaid customers to # StayConnected by checking balances, getting an airtime advance, buying data and so much more. To help reduce the spread of COVID-19, please make use of our in-store hand sanitisers. DA: 12 PA: 8 MOZ Rank: 20. Byron Kennedy. start now. According to Vodacom, TOBi is solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom App and on the Vodacom website. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. To get started, please enter your Vodacom cellphone number. It came to my attention that after deciding to use my points for Airtime on Vodacom Network , my Airtime was never send to me instead received the SMS saying my points have been exchanged successfully. The more he interacts with customers, the more he learns and grows. These are impressive numbers that show how easy people find it talking to TOBi. Data collected is processed abroad but done so securely. They can then rejoin the chat at a more appropriate time. June 30, 2020 by myles 1 With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. All good and well but the stupid app never works, Your email address will not be published. While the use of traditional voice channels requires customers to give up a large portion of their time in one go and often during working hours, messaging apps like TOBi give customers the opportunity to send off a series of messages between doing other activities. Already, Vodacom is delivering almost 800 000 TOBi chats per month, with around 70% of them being automatically resolved (not needing to be offloaded to a service agent). TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Hi! To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. TOBi is delivering: 1. conversion rate +100% compared to website 2. transaction time -50% compared to website (with abandonment rates markedly lower) 3. usability score >90/100 (highest of anything we’ve got) 4. touchpoint NPS >65 (getting close to contact centre levels). TOBi is super-efficient and striv These include measures that has seen frontline agents now working from home and practicing social distancing as well as stepping up its reliance on TOBi – Vodacom’s chatbot – which has quickly become an essential self-service agent in Vodacom’s team. To access TOBi on the My Vodacom App, select the “Chat to TOBi” option in the app. We provide support in the areas of Industry development, Business development , Leadership development, Trade facilitation, News and Information Services , Consultancy Services and Bespoke Event Services. RICA’s status in South Africa. 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